Terms and Conditions

Our terms and conditions apply to all transactions on the The Door Claw website and are set out below. Please read through these carefully before placing your order.

1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

2. Delivery charges and estimated timescales are specified in the Shipping section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. Our carriers may, at their discretion, deliver your parcel to your neighbour or a nearby place of safekeeping.

3. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4. The price you pay is the price displayed on this website at the time we receive your order apart from if it is discovered that there was an error in the price of the goods. In this case we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

5. We do everything in our power to make sure that your order is processed and delivered as smoothly as possible. If you have any concerns about your order, please contact us, in the first instance via info@thedoorclaw.com.

6. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

7. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

8. Please pack any items returned securely. For your own protection we recommend that you use a recorded-delivery or special delivery service. This returns policy does not affect your statutory rights.

9. Parcel tracking information. We will use your email address to inform you of parcel tracking information for your order. We will also pass your email address to the carrier which has your parcel (for example, Royal Mail or UPS) who will use this information to inform you of delivery progress of your parcel. It will not be used by us or our carriers after your delivery has been completed.

10. We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases, for this reason the billing address for first orders should be the same as the delivery address. By accepting these terms and conditions you consent to such checks being made.  All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998, and any successor legislation (for example, the General Data Protection Regulation).

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